Arizona Community Physicians, and its’ wholly owned and operated subsidiary Abacus Health (hereafter referred to as Arizona Community Physicians), is pleased to offer our patients on-line computer access to member information through the MyChart web portal.

To request an account, submit a MyChart Consent Form to your doctors’ office, and agree to the Terms and Conditions of Use when activating your account.

We think it is important for you to know how we handle information we communicate via the Internet. The information below outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

TERMS AND CONDITION OF USE

Urgent or emergent situations requiring immediate attention should not be submitted electronically. I understand that MyChart should NEVER be used for emergent or urgent health care situations requiring immediate attention. Therefore, if I believe I am experiencing a life-threatening or emergent health condition I should go directly to the Emergency Department of a local hospital or call 911. For urgent health care situations, such as those requiring a same-day appointment or attention, contact your doctors’ office directly.

Response to Electronic Communication – Arizona Community Physicians will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least two (2) business days for a response. If your physician is out of the office or unavailable to respond to your secure email message, your message may be routed to another ACP clinic provider at the location you receive services from.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Personal Identification Code and Password - I understand that I will be given a unique access code by Arizona Community Physicians to allow me access to MyChart. The first time I log into MyChart I will be required to create a unique User ID and password. I agree to keep my user ID and password confidential. Anyone with access to my user ID and password would have access to my personal health information, ability to add to my personal health information and message my providers as if they are me. It is my responsibility to change my password if I believe it has been compromised or shared with someone else. It is recommended that you change your password every 180 days. Every time I log into MyChart, my user ID and password will be logged in an audit trail in the computer system.

I understand that if Arizona Community Physicians discovers that I have inappropriately shared my password or that I have abused my access privileges, Arizona Community Physicians may terminate my participation in MyChart. I understand that Arizona Community Physicians takes no responsibility for and disclaims any and all liability for damages arising from a breach of medical record confidentiality resulting from my sharing or losing my password.

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer, or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with Arizona Community Physicians staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Minor Eligibility - For Authorized Representatives of Patients younger than 18 years old: (1) Unless restricted by their provider, an adolescent patient may directly enroll in the patient portal at 14 years of age with proxy access maintained for authorized representatives; or (2) Request for access shall expire on the date EPIC receives written revocation from the minor, as an emancipated minor with legal authority to manage his/her own healthcare.

Proxy Access - A parent or legal guardian of a minor child or individuals age 18 or older may request proxy access to another individual’s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it to Arizona Community Physicians. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information. MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the Privacy Officer by calling Arizona Community Physicians at (520) 327-0460 Ext. 1004 or by sending written notice to, Arizona Community Physicians, ATTN: Privacy Officer, 5055 E. Broadway Blvd., Tucson, AZ 85711. Arizona Community Physicians reserves the right to revoke proxy access at any time for any reason.

  • Authorizing proxy access will allow the person named access to patient health information through the ACP Online Patient Portal.
  • This does not authorize release of medical records to my designated proxy by other methods or in other forms.
  • If a patient no longer wishes an individual to access information, it is the patient’s responsibility to revoke access. A written request must be made to revoke this proxy access and any actions taken or accesses made prior to that revocation were authorized as part of the initial signature and date.
  • All activities within the ACP Online Patient Portal account may be tracked by computer audit, and entries the proxy makes may become part of my medical record.
  • Access to the ACP Online Patient Portal account is provided as a convenience and may be revoked at any time for any reason, including unauthorized or inappropriate actions made by the proxy.
  • Use of my ACP Online Patient Portal account is voluntary, and the patient is not required to use or to authorize another person (proxy) to access account.
  • ACP’s Online Patient Portal can give users the option of communicating securely via the Internet with our ACP offices.
  • The patient understands that a proxy will have access to records that may include information relating to the diagnosis and/or treatment of mental illness, alcohol/drug abuse, STDs, HIV test results, developmental disabilities and genetic testing results.
  • The patient understands that once information has been disclosed to a proxy, the proxy may further disclose ePHI and it may no longer be protected by federal health law.
  • The patient authorizes the use and/or disclosure of electronic protected health information (ePHI) through my ACP Online Patient Portal as described below. The ePHI is being disclosed for a proxy to have a more active role in my health care via the ACP Online Patient Portal.
  • Confidentiality - Both Federal and Arizona laws govern the confidentiality of medical information. Arizona Community Physicians is dedicated to keeping my medical information confidential. Our employees are subject to strict standards on maintaining your confidentiality. By allowing you access to your medical information you must share this responsibility. Please read Arizona Community Physicians privacy statement and Notice of Privacy Practices for more information.

    Security - Arizona Community Physicians has implemented the following security features:

  • Encryption: We use 128-bit Secure Socket Layer to encrypt the communication from your web browser to our secure web server.
  • Dedicated web server for MyChart: We separate the web server and electronic medical record machines. In the unlikely event that our server is compromised, no health information would be exposed since it is not saved on the web server. Patient information is stored only in the electronic medical record, behind a firewall.
  • No Caching on the client side: We disable caching of data in the browser and force the web pages to expire immediately. This prevents a follow-on user from viewing pages that you had previously viewed while using MyChart.
  • Firewall: Personal health information is stored in the secure electronic medical record, protected from the Internet by a firewall.
  • Session Timeout: After a period of inactivity, the logon session will time out.
  • Monitoring: We constantly monitor the web server for evidence of unauthorized break-in attempts. We apply the latest security patches, as they become available.
  • Availability - I understand that MyChart may not always be available to me due to system maintenance, back-ups or failures. Access is provided on an "as is available" basis and I am not guaranteed access at any particular time.

    Web Site Links - I understand that MyChart may provide links or reference to other sites but that Arizona Community Physicians has no responsibility for the content of such other site and shall not be liable for any damages or injury arising from that content. These Web site link(s) are for a patient’s informational purposes only. Arizona Community Physicians does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis. Any links to other sites are provided as merely a convenience to the users of this web portal.